{"id":67,"date":"2024-01-04T12:22:20","date_gmt":"2024-01-04T12:22:20","guid":{"rendered":"https:\/\/bykolkhuri.com\/index.php\/help-info\/"},"modified":"2024-02-01T12:33:19","modified_gmt":"2024-02-01T12:33:19","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/bykolkhuri.com\/ka\/return-policy\/","title":{"rendered":"\u10d3\u10d0\u10d1\u10e0\u10e3\u10dc\u10d4\u10d1\u10d8\u10e1 \u10de\u10dd\u10da\u10d8\u10e2\u10d8\u10d9\u10d0"},"content":{"rendered":"\t\t
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RETURN POLICY\u200b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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RETURN POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Satisfaction of each and every customer of Veli.store is of paramount importance for the company. Thus we do our best to offer high quality products that meet expectations of every consumer. If the supplied product is damaged or does not correspond to the product characteristics posted on the website, we offer you to replace it or refund taking into consideration the Terms and Conditions given below.<\/span><\/p>

Return Policy is an integral part of the Terms and Conditions of using website, thus by agreeing to the Terms and Conditions of using the website, you also agree to the Return Policy given here.<\/span><\/p>

WHEN CAN I RETURN PRODUCT?<\/span><\/h3>

Taking into consideration Veli.store Return Policy, we give you possibility to return a purchased product, if:<\/span><\/p>

  • A. You simply changed your mind to buy the product. This does not apply for the following cases:<\/span>
    • \u2022 If the purchased product is perishable or it has a short shelf life;<\/span><\/li>
    • \u2022 If the product is hermetically sealed, its hermetic seal was damaged after delivery, therefore it is not possible to return it due to health protection or hygiene reasons;<\/span><\/li>
    • \u2022 If supplied product, after delivery, according to their nature, inseparably mixed with other items;<\/span><\/li>
    • \u2022 If the product is a sealed audio-video recording or software and its seal has been damaged after delivery;<\/span><\/li>
    • \u2022 The cost of the product is less than 25 USD;<\/span><\/li>
    • \u2022 The product is damaged by the customer;<\/span><\/li>
    • \u2022 The product has traces of use;<\/span><\/li>
    • \u2022 The product is a hygienic item;<\/span><\/li>
    • \u2022 The product does not come with all accompanying parts and documents given at the time of purchase;<\/span><\/li><\/ul><\/li>
    • B. Bykolkhuri failed to deliver service according to the agreement:<\/span>
      • \u2022 \u25cb The product does not correspond to the order or it is different from the technical characteristics posted on the website;<\/span><\/li>
      • \u2022 The product is damaged;<\/span><\/li>
      • \u2022 Bykolkhuri has not delivered purchased product per agreed time;<\/span><\/li><\/ul><\/li>
      • C. The product has a manufacturing defect<\/span><\/li><\/ul>

        The customer can reject the contract without specifying the reason, except for the cases stipulated by the law.<\/span><\/p>

        WITHIN HOM MANY DAYS CAN I RETURN A PURCHASED PRODUCT?<\/span><\/h3>
        • \u2022 If you would like to return the product, it is necessary to submit a request within 14 days on delivery.<\/span><\/li><\/ul>

          HOW CAN I SUBMIT REQUEST TO RETURN\/REPLACE PRODUCT?<\/span><\/h3>
          • \u2022 You can submit your request to return\/replace the product in written form. For more information please contact us via online Chat.<\/span><\/li><\/ul>

            WHAT PROCEDURE SHOULD I FOLLOW TO GET MY REFUND?<\/span><\/h3>
            • \u2022 If you would like to return the product, it should have all accompanied parts delivered on purchase and also the document if any was provided. The returned product should come with the warranty card, technical manual, other documents issued, intact packing, accessories, etc. Return cost will be covered by Bykolkhuri.<\/span><\/li><\/ul>

              In case of discovering a manufacturing defect after 14 days on delivery, you should directly contact the appropriate service center specified in the warranty document.<\/span><\/p>

              HOW THE PRODUCT WILL BE REIMBURSED?<\/span><\/h3>

              Bykolkhuri will inform you about the decision<\/span> within 24 hours <\/b>after returning the product. You will be notified whether you get refund or receive the product back.<\/span><\/p>

              In case of a manufacturing defect you will be informed about decision of refund or replacement of the product within 7-15 working days.<\/span><\/p>

              If it is decided to refund the product you will get your money back within<\/span> maximum 15 working days<\/b><\/p>

              If it is decided not to refund the product, you will get your item back.<\/b><\/p>

              WHAT IS THE REIMBURSEMENT METHOD?<\/span><\/h3>
              • \u2022 Money can be refunded only by non-cash payment, by crediting the customer to the card account with which the item was purchased.<\/span><\/li><\/ul>

                REIMBURSEMENT OF TRANSPORTATION COST:<\/span><\/h3>
                • \u2022 Bykolkhuri will reimburse the cost of the transportation when the customer decides to return the product.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                  Returns & Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  Eligibility for Refunds:<\/strong><\/p>

                  1. Damaged or Defective Products:<\/strong><\/p>

                    • We take utmost care to deliver products in perfect condition. In the rare instance that you receive a damaged or defective item, please contact us within 2 days of receiving your order, providing clear photos and details of the issue. We will initiate a prompt refund or replacement at your discretion.<\/li><\/ul><\/li>

                    • Incorrect Item Received:<\/strong><\/p>

                      • If you receive an item different from what you ordered, please notify us within 7 working days of receiving the product. We will arrange for the correct item to be sent to you or initiate a refund, depending on your preference.<\/li><\/ul><\/li>

                      • Unsatisfactory Performance:<\/strong><\/p>

                        • In cases where the product does not meet your expectations and you are dissatisfied with your purchase, please contact us within 2 days of receiving the order. We will guide you through the return process and issue a refund upon receiving the returned item, excluding shipping costs.<\/li><\/ul><\/li><\/ol>

                          How to Request a Refund:<\/strong><\/p>

                          To initiate a refund, please follow these steps:<\/p>

                          1. Contact our customer support team at [customer support email or phone number] within the specified timeframe.<\/li>
                          2. Provide clear details and, if applicable, attach photos illustrating the issue.<\/li>
                          3. Our team will guide you through the return process, if necessary, and initiate the refund.<\/li><\/ol>

                            Refund Processing Time:<\/strong><\/p>

                            Upon approval of your refund request, please allow [X] business days for the refund to be processed. The time may vary depending on your payment method and financial institution.<\/p>

                            Exclusions:<\/strong><\/p>

                            Please note that certain items, such as [list of non-refundable items], are not eligible for refunds unless they arrive damaged or defective.<\/p>

                            Contact Us:<\/strong><\/p>

                            If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [customer support email or phone number].<\/p>

                            Changes to the Refund Policy:<\/strong><\/p>

                            Bykolkhuri.com reserves the right to amend this Refund Policy at any time. Any changes will be communicated through our website or via email.<\/p>

                            Thank you for shopping with Bykolkhuri.com. Your satisfaction is our priority!<\/p>

                            Feel free to adjust this text based on your specific business policies and any other details you want to include.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                            RETURN POLICY\u200b RETURN POLICY Satisfaction of each and every customer of Veli.store is of paramount importance for the company. Thus we do our best to offer high quality products that meet expectations of every consumer. If the supplied product is damaged or does not correspond to the product characteristics posted on the website, we offer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-67","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/pages\/67","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/comments?post=67"}],"version-history":[{"count":18,"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/pages\/67\/revisions"}],"predecessor-version":[{"id":595,"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/pages\/67\/revisions\/595"}],"wp:attachment":[{"href":"https:\/\/bykolkhuri.com\/ka\/wp-json\/wp\/v2\/media?parent=67"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}