TERMS AND CONDITIONS

This document represents the Terms and Conditions of Use of the Veli.store website.

It is a mutually binding agreement signed between the customer and “Bykolkhuri” LLC, registered address Tbilisi,———————- Street.

“Bykolkhuri” LLC will be referred as “bykolkhuri” in this Terms and Conditions Document, Privacy Policy and all other guidelines and instructions.

These Terms and Conditions of Use, any modifications made to it and other regulations of Veli.store, represent a single document and should be considered as a whole agreement signed between Veli.store and the user. By registering on the website, the user acknowledges to have read, understood and agreed to be bound by these Terms and Conditions, Privacy Policy, Return and Exchange Policy.

If the user does not agree with the content of Bykolkhur’s legal documents, he/she may not use the website, however, Bykolkhur kindly asks users to send comments by e-mail. In case of additional questions, complaints and requests, the user can contact Bykolkhur via e-mail. The Bykolkhuri team is ready to provide customers with detailed information.

DEFINITION OF TERMS

The terms used in this document are defined as follow:

• • Bykolkhuri (hereinafter “we”, “our”, “website”) – “Bykolkhuri” LLC established in accordance with the legislation of Georgia, identification code 405651441, registered address: Tbilisi, I.Chavchavadze 50,  N6.
• • User – a legal entity or a natural person who has reached the age of 18 (capable) who wants to purchase products posted on  Bykolkhuri.
• • User consent – user’s expressed consent to read and understand this document and process his/her personal data.
• • Third party – any natural or legal person, public institution.
• • Direct marketing – offering goods and services through mail, phone calls, e-mail or any other means of telecommunication.
• • “Gflex” LLC – a courier company that delivers products purchased on Bykolkhuri to customers.
• • Subcontractor company of “Gflex” LLC – a courier company that delivers products to the customer based on agreement signed with “Gflex” LLC.

By creating an account on the website, the user can purchase products posted on Bykolkhuri.

Each order placed by the user represents a separate purchase agreement, the parties of which are the authorized user of the website and “Bykolkhuri” LLC. When placing an order, the subject of the purchase, its cost and address of delivery are generated.

ORDER PLACEMENT AND PRODUCT URCHASING

After selecting the desired product and adding it to online shopping cart, new users will be requested to fill out the following information: e-mail, name, mobile number and address where product should to be delivered.

The user will be redirected to the payment page. To ensure smooth delivery of the purchased product, the user has to verify the address and contact information indicated by him/her, before making the payment. In case of providing incorrect/incomplete address and/or contact information, the customer bears responsible for delayed delivery.

The user will be able to check information about the purchased product on his/her account.

Bykolkhuri reserves the right to refuse to process order or cancel it in case of suspected fraud, unauthorized or illegal transaction.

After making a payment the right of product ownership is transferred to the customer.

Return and Exchange Policy of purchased product is available here.

TERMS AND CONDITIONS OF DELIVERY OF PURCHASED PRODUCTS

The user declares consent “Gflex” LLC to transport the purchased product.

Parties of the delivery agreement are the customer and “Gflex” LLC.

In order to ensure a courier service,  Bykolkhuri transfers customer’s personal data to “Gflex” LLC. This data include customer’s name, last name, address and phone number.

Bykolkhuri delivers the purchased product to the courier company “Gflex” LLC, which transports it to the address specified by the customer. Bykolkhuri’s responsibility and obligation is fulfilled when the products are handed over to the courier company. From that moment risk of product loss and damage is fully transferred to the courier service company.

SERVICE PROVIDED BY VELI.STORE

Customers can receive the purchased product both on working and non-working days. In Tbilisi products purchased before 09:30 PM will be delivered on the same day. As for the products purchased after 09:30 PM, delivery service will be provided 3-15 days.

In big and small regions of the country, products purchased from the Bykolkhuri website are delivered within 10 – 15 working days.

PAYMENT POLICY

Payment can only be made by cashless method.

When placing an order, the user is redirected to the payment page where he/she fills out data of the bank card. After submitting this information order to make payment is being processed and confirmed by the bank.

Bykolkhuri does not have access neither to the payment page nor to the bank card data specified by the user. If the payment is successful, notification with relevant information will be displayed on the screen.

After completing the payment procedure, the user receives an e-mail with confirmation that the order was placed successfully.

LIMITATION OF LIABILITY

Bykolkhuri, to the best of its ability, ensures development of mechanisms for protecting website system, however, it is not responsible for any unauthorized access to data protected on the platform, damage caused by third parties and services offered by them.

Bykolkhuri is not responsible for the website or its services to be permanently available for users and does not guarantee the website to be free of software bugs, viruses and/or any other flaws.

Bykolkhuri disclaims full responsibility for damage caused by negligence, as well as for cases when user credential becomes known to a third party.

Bykolkhuri excludes both its and all its employees liability in case of culpable violation theses Terms and Conditions as well as applicable law by the user.

Bykolkhuri is limited to the value of the disputed product in case court finds its liability.

The company disclaims full responsibility for any kind of damage and/or interruption in service that may be caused by the participation of third parties such as failure of internet providers, mobile telecommunication companies, etc.

RESTRECTIONS TO WEBSITE USE

Information on the website may be modified or removed without prior notice. Bykolkhuri will not provide the user with the service that it is against the applicable law.

The user is prohibited from using the website for illegal purposes, including unauthorized access to Veli.store’s systems, inappropriate use of information available on the website or any other action that may directly or indirectly harm Bykolkhuri’s interests protected by law.

MARKETING AND COMMUNICATION

By registering on the website the user agrees to subscribe to product and service updates, advertising and promotional materials. In case of consent, the user will receive newsletters, various offers and information via e-mail.

The customer can request to stop receiving any kind of marketing communication by sending an email to Bykolkhuri at any time.

TERM AND TERMINATION

These Terms and Conditions of Use come into force upon acceptance by the user and remain in full force until the user’s account is deleted.

Validity of this document can be terminated in the cases stipulated by the legislation of Georgia and/or these Terms and Conditions, as well as at the discretion of the user at any time, after the full payment of any type of debt (if any) to Bykolkhuri.

THIRD PARTIES

Veli.store disclaims all responsibility regarding other websites that may be displayed as an external link on the Bykolkhuri website. The Terms and Conditions as well as Privacy Policy of other websites may differ from ours. Bykolkhur asks its users to read the Terms and Conditions and Privacy Policy of the website displayed as an external link.

GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions are governed by and defined following the applicable laws of Georgia.

The parties agree that in case of any dispute, they will try to resolve the disagreement through negotiation. If it is not possible to settle the dispute by the mean of negotiation, the parties have the right to go to Tbilisi City Court.

If any part of these Terms and Conditions is annulled, it does not affect the other part of the document.

CHANGES AND ADDITIONS

We reserve the right, in our sole discretion, to make changes and/or additions to this Terms and Conditions at any time and for any reason by posting them on our website and without prior consent of the users. Users will be notified about amendments by email or they will be published on our website. After the changes and additions, use of the website will be considered as consent to the changed terms.